Privacy Policy
Mtunzini Group is committed to protecting your personal information in line with the Protection of Personal Information Act (POPIA).
What we collect and why
When you contact us through our website, the contact or quote form, or WhatsApp, we collect information such as your name, phone number, email address, and any details you submit about your property or security needs. We use this information only to respond to your enquiry, arrange site assessments, and provide security services. We do not sell your information, and we do not share it beyond what is needed to respond to your enquiry and deliver our services.
Cookies and analytics
We use Umami, a privacy-focused analytics tool that does not use cookies and does not track you individually, to understand how visitors use this site. We currently also use Google Analytics, which does use cookies, alongside Umami. Google Analytics only runs if you accept the cookie banner shown when you first visit, and you can decline it at any time. We intend to move to Umami only in future and stop using Google Analytics.
Access to information
Our practices align with the Promotion of Access to Information Act (PAIA). Individuals may request access to records held by Mtunzini Group through our prescribed process. Contact our Information Officer using the details below to make a request.
Governance standards
Group governance is aligned with ISO 18788:2015, the international standard for private security operations management, covering anti-corruption, ethics, and health and safety policies.
Your rights
You have the right to access, correct, or request deletion of the personal information we hold about you. To exercise these rights, contact our Information Officer at the email address below.
Complaints
If you are not satisfied with how we have handled a request relating to your personal information, you have the right to lodge a complaint with South Africa's Information Regulator.
Contact our Information Officer
For any questions about this policy or to exercise your rights, email [email protected].